Self-Care Strategies for Utility & Government Agency Customer Service Professionals

Sandra Merlo has worked for many years as a corporate training development specialist and trainer. Sandra got on this path fairly early in her career, initially as a teacher trainer in local schools and soon as a developer of training courses under a grant from the US Office of Education. That led her create courses for companies such as Kaiser Permanente, American President Lines, Oracle, three telephone corporations, and Pacific Gas & Electric.

As if that were not enough, she also leads meditation classes and workshops on wellness and self-care in the San Francisco Bay Area.

From working on the computer and phone in business settings, Sandra watched physical and attitudinal problems arise in herself and her co-workers. That was not acceptable. From healthcare professionals, she learned some tools for prevention of and recovery from the physical problems that had appeared. At the same time, she learned tools from personal development courses that helped with her mindset and customer relations.

Today, Sandra has drawn the most useful tools learned from those studies and developed a course on self-care for corporations, utilities and municipalities.