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An Introduction to Customer Service in 311/City/Municipal Call Centers
An Intro to Customer Service in 311 & Municipalities: Terms, Trends, Strategies & Case Studies. Note: discounts available for govt. employees..
John Hoggard John Hoggard
$680
How CSRs Can Optimize Citizen Relations: Understanding Citizens and Best Practices for 311 & Municipal Call Takers
Facts About Your Customers, What Customers Want, and CSR Best Practices. Note: discounts available for 311 govt. employees.
John Hoggard John Hoggard
$680
Selecting and Implementing Customer Relationship Management (CRM) for Municipalities & 311
A no-holds-barred conversation about best, and worst practices, you need to know before selecting and implementing CRM for your city/state/county/311.
John Hoggard John Hoggard
$680
Preparing Your Government Agency for CRM
John Hoggard John Hoggard
$680
Self-Care Strategies for Utility & Government Agency Customer Service Professionals
Understanding the Importance of Self-Care for Improving Performance, Customer Service & Job Satisfaction. Note: discounts available for 311 govt. employees.
Sandra Merlo Sandra Merlo
$680
Customer Journey Mapping for 311 & Other Government Agencies
A Do-It-Yourself Guide to Implementing Customer Journey Mapping & Reaping the Benefits. Note: discounts available for 311 govt. employees.
John Hoggard John Hoggard
$580
Conducting a Self Assessment of Your Contact Center
A training session (in person or remote) that will increase customer satisfaction and improve efficiencies with a simple walk-through self assessment.
John Hoggard John Hoggard
$850
Building (or Rebuilding) a 311
Customized one-day training program with our lead 311 Trainer
John Hoggard John Hoggard
$850
311 Contact Center Quality Assurance (QA) Workshop
Establishing and maintaining consistent quality standards for excellent 311 contact center performance
John Hoggard John Hoggard
$850
2021 CX Trends and Strategies
John Hoggard John Hoggard