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Courses

311 Basics: All About 311 Terms, Metrics/Strategies, Trends and Tools (like CRM)
An Intro to Customer Service in 311 & Municipalities: Terms, Trends, Strategies & Case Studies. Note: discounts available for govt. employees..
John Hoggard John Hoggard
$680
How CSRs Can Optimize Citizen Relations: Understanding Citizens and Best Practices for 311 & Municipal Call Takers
Facts About Your Customers, What Customers Want, and CSR Best Practices. Note: discounts available for 311 govt. employees.
John Hoggard John Hoggard
$680
Customer Relationship Management (CRM) for Municipalities & 311
Exploring all aspects of finding and implementing CRM at a 311, cities and/or counties. Learn how to avoid pitfalls others experience through this very candid and objective online workshop. We not only explore city/county CRM success, but also city/county CRM failures -- so you can learn what to do and not do as you work to build your CRM for optimized citizen engagement.
John Hoggard John Hoggard
$1,890
Selecting and Implementing Customer Relationship Management (CRM) for Municipalities & 311
Candid input on what you NEED to know BEFORE selecting and implementing CRM for your city/311.
John Hoggard John Hoggard
$1,890