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How CSRs Can Optimize Citizen Relations: Understanding Citizens and Best Practices for 311 & Municipal Call Takers
First Section
Part 1: Introductions, Workshop Overview and Review of Online Training (9:49)
Part 2: The Basics: Facts About Customers, What Customers Want and Necessary Skills for CSRs (8:10)
Part 3: Diving Deeper Into CSR Best Practices (25:04)
Part 4: Review of Exercises for Call Takers (2:27)
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Part 1: Introductions, Workshop Overview and Review of Online Training
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