Autoplay
Autocomplete
Previous Lesson
Complete and Continue
An Introduction to 311s
Introduction to Customer Service in 311 Municipal Call Centers
Part 1: Introduction and Exercise (12:54)
Part 2: Terms, Trends and Strategies Used in 311 & Muni Call Centers Today (16:36)
Part 3: Diving Deeper into 311 Metrics/Strategies (like KPIs) and Tools (like CRM) (21:00)
Part 4: Overview of 311 Infrastructure & Case Studies of Nonemergency Govt Contact Centers from Around the USA (9:48)
Exercises (2:29)
Teach online with
Part 2: Terms, Trends and Strategies Used in 311 & Muni Call Centers Today
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock